- Why Can’t I Sign Into my Account?
If you’re having trouble signing in, please check that you are using the same email address and password you used to register with us. Our passwords are case sensitive, so check you haven’t accidentally left Caps Lock on.
In the event that you cannot remember your password, be rest assured that you can reset it. Simply click on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. Please check your junk mail folder in case it makes its way there.
- Do I Need to Create a PINKPERFECTION ACCESSORIES Account?
You can browse our website and add items to your basket without creating an account, but to make any purchases you need to create an account by providing an email address and creating a password.
- How Do I Return An Item?
In the unfortunate event where you have been sent wrong or faulty products, we will arrange a pick up on our tab. Kindly inform us within 24 hours of receiving the product.
However, if you want to return an item for other reasons, we will refund/exchange any product that you are not satisfied with if we are contacted within 24 hours and returned in unused condition. If assessed and the product does not meet up to our return requirement, the product may be returned back to the sender and money not refunded.
Shipping Charges for Returns are same as the delivery charge for that area when contacted within the stipulated time frame and condition as the couriers regard this as a new delivery. Refunds will be paid in the same way you paid when you shopped i.e. we will return the cash when you paid cash etc. Please allow three working days for refunds to be processed.
- Do You Deliver To Offices?
Yes, you can have your orders delivered to a home or work address that is convenient for you.
You can also enter delivery instructions when you’re placing your order. However we will not be not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.
- Delivery Times And Charges?
Deliveries are within 1-2 working days of placing your order between the hours of 9am-5pm for Lagos orders and 2-5 working days for orders outside Nigeria.
We will let you know the expected delivery day by email, account updates and/or phone. Kindly ensure you are up to date with details of your order to ensure successful delivery by checking your account updates frequently, if you will not be available within the delivery period, please let us know so we can reschedule.
Standard Delivery in Lagos costs N1, 000 flat on all orders and free delivery when you order over N20, 000 worth of products from us.
Please note that the free delivery option for purchasing products worth N20, 000 only applies to Lagos, Port Harcourt and Abuja residents only.
For Other States in Nigeria, Standard Delivery costs N2, 000 flat on all orders. Please note that delays in delivery may occur during public holidays.
- How Can I Pay on Your Site?
We accept major debit cards on our platform, our CBN approved payment portal is totally secure with data encryption, SSL certificates, 24/7 monitoring and other myriad methods to keep you fully covered. We ask your bank for authorisation of your debit/credit card when you place an order with us. However, your card will only be charged immediately and you receive an email from us to confirm which items are being sent and the exact amount charged to your card. So if for any reason we are unable to send any items you’ll only be charged for the items we do send.
We also offer payment on delivery in Lagos only for now, we are working on this service across Nigeria, bank transfer payment options, which should be made within 24hours of order placement to prevent order cancellation. Your order will be shipped as soon as we receive the funds.
- Do You Ship Internationally?
We do not at the moment but we are working on it, watch this space!
- Will I Receive Confirmation That My Order is Successful and on It’s Way To Me?
Once you have successfully submitted your order, you will receive an automated email confirming your order details. Your order will then be processed by our warehouse team and you’ll receive a dispatch confirmation email when your order is dispatched for delivery.
- My Order Has Been Confirmed But I Received An Email Saying One Of The Items Is Out Of Stock, Why Has This Happened?
Unfortunately, although our systems showed available stock when your order was placed, when we checked our warehouse, we found that the product was not available. Therefore we will be unable to send this item to you, if payment has been made; your money will be refunded immediately.
- Can I Cancel/Change My Order After It Has Been Confirmed?
We may be able to cancel or change your order but we can only do this by telephone. You need to call us as soon as possible, after you have placed your order otherwise it may be too late.
Please call us on our hotline 08059335775 or send an email to email@example.com
Please note – If you do not contact us in time, your order will be dispatched and you will have to pay a return fee.
- If An Item Is Sold Out, Can I Request That It Be Restocked?
Yes, you can request for an item that is sold out on our site to be restocked by filling the ‘contact us’ form but we cannot guarantee its availability as we have to verify from our manufacturers and suppliers.
Returns and Refunds Policy
Thanks for shopping at Pinkperfection Accessories! If you are not entirely satisfied with your purchase, we’re here to help. We advise you inspect your products upon delivery, you have 24hours to schedule a return, with our customer service reps by calling the hotline on 08059335775 or sending an email to firstname.lastname@example.org.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging and needs to have the receipt or proof of purchase.
We do not offer returns for Sale Items as they are final purchases.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.